Customer Help

Orders and Shipping

We aim to send all orders within one business day. All UK orders come with free 1st class delivery, so expect your order to arrive within 1-2 business days.

You can create an account by clicking here.

You can change your shipping address within the my account section of the website.

You can track the status of your order within the my account section of the website. We also send out emails with status updates.

We aim to ship anywhere in the world. If your country is not listed, please contact us at contact@airsoftdeals.co.uk

Returns and Exchanges

We pride ourselves in providing our customers with 60 days easy returns.

You can return items which are unused, sealed and re-seleable with all manuals and accessories from the date you received your goods.

Please note that you will have to pay return postage unless there is a fault with the item.

You can find our full returns policy here.

Sorry to here about that! Please contact us at contact@airsoftdeals.co.uk. In this case we will pay for the return postage of the item you received and send out the correct order ASAP.

Sorry to here about that! Please contact us at contact@airsoftdeals.co.uk and let us know how the item is damaged, pictures would be appreciated. In this case we will pay for the return postage of the item you received and either send a replacement or refund you in full.

Please contact us at contact@airsoftdeals.co.uk for customer support.

Please contact us at contact@airsoftdeals.co.uk ASAP as we may have time to change your address. If the item has already been sent, unfortunately we are not responsible but will certainly visit the post office and try to get the item back if there is still time. 

If we have not yet sent the item, we can cancel your order. Please contact us at contact@airsoftdeals.co.uk ASAP.

Please contact us at contact@airsoftdeals.co.uk and we will certainly add you to our pre-order list.